t: +254-020-2655012 | e: training@afralti.org

AFRALTI has organized a 5 Day Training workshop in Quality of Service, Monitoring and Compliance in ICT.  The workshop will be conducted at AFRALTI, Nairobi, Kenya starting from 12th to 16th September 2016.

Course Overview:

Monitoring of the Quality of Service (QoS) requires the setting up of the regulatory framework that would provide the basis for the Information Communications Technology (ICT) industry to maintain or improve the quality either in the presence or absence of competition. This also allows the ICT consumers to make informed choices in uptake of services. However, as much as recognition is given to the diverse work done by many ICT regulators in developing and publishing regulations on the monitoring of the quality of service, it is being noted that enforcement has been a challenge. There seem to be no satisfied Stakeholder being Consumer, Service Provider or the Regulator.

The innovation in the ICT Technologies and transition to the packet switching networks has led to the revisiting of the methods used by regulators in monitoring of QoS. It is pertinent that all stakeholders in the QoS obligations understand to ensure that the existing regulations and methods used to monitor the service provided by operators are aligned to the changes in the environment.

Target Audience:

This Workshop is targeted at all stakeholders involved in QoS frameworks, ICT Service Delivery, Regulatory Compliance, Customer Affairs especially practitioners such as Network Planners, Optimisation Engineers, Regulatory Managers, Enforcement Officers, Customer Service Managers as well as Consumer Rights Advocates.

Course Outline

Registration Form

AFRALTI jointly with Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) will be running a number of courses in Zimbabwe as shown below.

Course Title: Employee Performance & Well-Being

Date:   6th – 10th February 2017

Duration: 5 Days

Venue: POTRAZ Boardroom, Harare, Zimbabwe

Course Fee: USD  1,200 for AFRALTI Member States and

USD1,440 for Non-Member States

To Register fill the Registration Form

Status: The course was conducted as planned

 

Course Title: Leadership for ICT Policy Development and Implementation

Date:   13th – 17th Feb 2017

Duration: 5 Days

Venue: Cresta Churchill Hotel, Bulawayo, Zimbabwe

Course Fee: USD  1,200 for AFRALTI Member States and

USD1,440 for Non-Member States

To Register fill the Registration Form

Status: The course was conducted as planned

 

Course Title: Postal and Courier Standards, Operations and Quality of Service

Date:   5th – 9th June 2017

Duration: 5 Days

Venue: Vic Falls, Zimbabwe

Course Fee: USD  1,200 for AFRALTI Member States and

USD1,440 for Non-Member States

To Register fill the Registration Form

 

Course Title: Internet of Things – IoT – Promoting Business Innovations

Date: 12th – 16th June 2017

Duration: 5 Days

Venue: Vic Falls, Zimbabwe

Course Fee: USD  1,200 for AFRALTI Member States and

USD1,440 for Non-Member States

To Register fill the Registration Form

 

Country Information

 

For more details contact the following people


AFRALTI
 

Mr. Jonathan P. Mwakijele

Head of Training, Consultancy and Research Unit,

Email: jmwakijele@afralti.org

Tel: +254 718 860 897

 

POTRAZ 

Ms. Norah Zaranyika

Public Affairs Officer,

Email: zaranyika@potraz.gov.zw

Tel: +263 712 871 341

Fiber Optic School at AFRALTI is currently running a 5 day course on Certified Fiber Optic Technician (CFOT). We are pleased to get the opportunity to train some ICT Officers from National Police Service (NPS) of Kenya.

Course Outline

Pictures

Fiber Optic School

 

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