The Management department in AFRALTI is dedicated to offering management and commercial courses that are aligned to Telecommunications as well as other generic courses as well.We undertake professional training for on-the job staff that leads to enhanced staff performance.
We handle courses in areas as diverse as: Balanced scorecard, Strategic human Resource management, Fraud management, Change management, Customer relations management,financial and account management, contract management and outsourcing, and financial management for non-finance managers.
We can also develop tailor made courses to the needs of our clients and offer them in-house. Hence AFRALTI is a fully fledged training institute that is capable of offering both training and also consultancy services. We major on providing a total solution to our clients.
Programmes
- Fundamentals of Telecommunication Management
- Policy and Regulatory Issues on New Technologies
- Fundamentals of Interconnection principles
- Attracting, Developing and Retaining High Caliber Staff
- COSITU training and Implementation
- Revenue Assurance in Telecommunications
- Contract management, Negotiation and Outsourcing
- Strategic Marketing fo r Competitive Advantage
- Managing Culture and Change effectively
- Managing customer relations effectively
- Business Intelligenceand Benchmarking
- Territory Management
- Organizational Knowledge management
- Telecom Billing Fundamentals
- Financial Managementin Telecommunications
Head of Department
Ms. Josephine Towett heads the Training Coordination and Marketing department. Josephine holds an MBA in Marketing and has over 10 years of experience in telecommunications Marketing and ICT market Research.
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