WORKSHOP OBJECTIVES
To enable the participants to learn, share, understand and practice:
1.Key service skills and techniques required to deliver excellent
service.
2.How communication impacts on customer service.
3.How to deliver value driven service.
4.How to manage difficult customers.
5.How to manage complaints professionally.
6.How to build a customer centric organization.
7.How to evaluate customer service programs for improvement.
- Teacher: Charity Ruth Mwanzia