Course Overview
A 10-day training course integrating theoretical presentations, exercises, case studies and workshops that will guide the participants through the entire billing process and provide them with best practices to successfully and accurately bill customers. And equip participants with the knowledge, tools and best practices to manage and control telecom fraud.
Target Audience
- Telecommunications managers and personnel responsible for billing, collection, billing mediation and fraud management
- Managers looking to complement their skill-set by gaining a good understanding of billing and fraud management
Methodology
A combination of engaging activities and dynamic presentations to stimulate and maximize participants' learning.
Learning Outcomes
At the end of the course, participants will be able to:
- Understand the boundaries and interfaces of billing support systems
- Use best practices to gather accurate data
- Possess the leading tools to define charges and bill customers for mobile services – prepaid and postpaid services for 2G, 3G and 4G/LTE networks
- Implement an effective process for IP, interconnect and roaming billing
- Understand leading approaches in revenue collection and billing mediation
- Know how to identify fraud risk using current assessment techniques
- Identify the various types of service-related telecom fraud using best practices
- Possess the latest tools to identify fraud attacks, use prevention technologies and implement counter-measures in fixed, mobile and IP networks
- Teacher: Alfred Kiteme