2. Digital / ICT Accessibility Roadmap for Government Services in Kenya 

The Digital / ICT Accessibility Roadmap for Government Services in Kenya is a national digital inclusion initiative funded by the Dynamic Spectrum Alliance (DSA) and the UK Foreign, Commonwealth & Development Office (FCDO). The project seeks to develop a comprehensive roadmap that guides government institutions in making digital public services accessible, inclusive and usable for Persons with Disabilities (PWDs). Through a multi-stakeholder approach involving government agencies, private sector organizations, academia, civil society and organizations representing persons with disabilities, the initiative promotes the adoption of accessibility standards, inclusive digital policies and universal design principles across Kenya’s digital ecosystem. The roadmap aims to ensure that all citizens, regardless of ability, can access and benefit from digital government services, thereby advancing digital equity and strengthening Kenya’s inclusive digital transformation agenda. 

The project focuses on six strategic areas: inclusive digital policy and accessibility standards, accessible government services, multi-stakeholder collaboration, capacity building and awareness, monitoring, evaluation and learning, and equal access to justice through digital government services. By strengthening institutional capacity, promoting accessibility-by-design and embedding inclusive practices into public digital services, the initiative supports the realization of a more equitable digital society where no one is left behind. The roadmap provides a practical framework for improving service delivery, enhancing compliance with accessibility standards and fostering sustainable digital inclusion across Kenya’s public sector.