Course Overview

Introduces cybersecurity fundamentals, threat identification, protection mechanisms, and basic incident response.

Course Description

Security operations personnel that support and participates in cybersecurity-related activities, including vulnerability assessment, incident handling, and security reporting and documentation.

Not yet ready to take lead roles but have a broad range of knowledge and skills to participate in and assist with tasks performed by seasoned cybersecurity professionals.

Learning Objectives

  1. Understand core security concepts
  2. Assist with network security and data analysis
  3. Assist with systems and software security, including malware, cloud & endpoint security, and identity management
  4. Assist in applying risk management principles and processes
  5. Assist in incident response and disaster recovery

Target Audience

  • Students interested in security
  • Entry-level cyber roles

Prerequisites

Basic IT knowledge recommended

Modules:

  1. Introduction to Cybersecurity
  2. Threats & Attack Methods
  3. Security Tools & Technologies
  4. Vulnerability & Risk Management
  5. Incident Response & Reporting

Training Tips / Structure

Use simple security tools (e.g., Wireshark)

Career Paths / Job Roles:

  1. Junior Cybersecurity Analyst
  2. Cybersecurity Technician
  3. Tier 1 SOC Analyst
  4. Security Support Technician

Certification Exam Details:

Exam Name: Cisco Certified Support Technician – Cybersecurity

Delivery: Certiport or Pearson VUE

Course Overview

This course introduces foundational networking technologies, devices, configuration, and troubleshooting.

 

Description

Entry-level network support personnel have the foundational knowledge and skills necessary to demonstrate how networks operate, including the devices, media, and protocols that enable network communication.

Not yet ready to take lead roles but have a broad range of knowledge and skills to participate in and assist with tasks performed by seasoned networking professionals.

 

Learning Objectives

  1. Explain basic network fundamentals.
  2. Identify common network devices, components, and accessories; end point devices, routers, switches, access points.
  3. Perform basic troubleshooting and demonstrate effective methodologies and help desk best practices.
  4. Explain foundational security concepts.

 

Target Audience

  1. Beginners in ICT
  2. Students pursuing networking careers
  3. Entry-level technicians

Prerequisites

No formal prerequisites.

Modules:

  1. Networking Fundamentals
  2. Network Devices & Components
  3. IP Addressing & Subnetting
  4. Initial Device Configuration
  5. Network Support & Troubleshooting
  6. Foundational Network Security

 

Career Paths / Job Roles:

  1. Network Support Technician
  2. Help Desk Technician
  3. IT Support Specialist
  4. Tier 1 NOC Support

Training Tips / Structure

  1. Use hands-on labs
  2. Cisco Packet Tracer recommended

Certification Exam Details:

Exam Name: Cisco Certified Support Technician – Networking

Delivery: Certiport or Pearson VUE

Course Description

This course prepares learners for IT support roles, covering hardware, OS, and troubleshooting
Detailed Description:

Entry-level IT support technicians possess the foundational knowledge and hands-on skills required to diagnose and resolve common hardware, software, and network-related issues.

They deliver excellent customer service, support end users, and document interactions while following best practices in safety, troubleshooting, and data confidentiality. These technicians are essential in help desk, technical support, and IT administration roles.

Learning Objectives

  1. Diagnose and resolve common hardware, software, and network issues
  2. Provide professional and effective customer service and communication
  3. Troubleshoot Windows, macOS, and mobile devices
  4. Assist with user access, device setup, and network connectivity
  5. Document support interactions and solutions
  6. Apply safety, security, and confidentiality procedures

Target Audience

  • IT beginners
  • Students preparing for help desk roles

Prerequisites

No prerequisites.

Modules:

  1. IT Support Essentials
  2. Operating Systems Basics
  3. Hardware & Upgrade Support
  4. Security & Connectivity Support
  5. Customer Support & Communication

Training Tips / Structure

  • Practical help desk simulations

Career Opportunities / Career Paths

  1. IT Support Specialist
  2. Service Desk Analyst
  3. Technical Support Representative
  4. Computer Support Technician

Certification Exam Details

Exam Name: Cisco Certified Support Technician – IT Support

Delivery: Certiport or Pearson VUE

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