The Official CompTIA® A+® Core 2 course provides the background knowledge and skills students will require to become successful A+ technicians. It will help students prepare to take the CompTIA A+ Core 2 certification examination (exam numbers 220-1102), which counts as a credit to attaining the CompTIA A+ certification.

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles.


After completing the training, you will be able to:

  • Install, configure, and maintain computer equipment, mobile devices, and software for end users
  • Service components based on customer requirements
  • Understand networking basics and apply basic cybersecurity methods to mitigate threats
  • Properly and safely diagnose, resolve, and document common hardware and software issues
  • Apply troubleshooting skills and provide customer support using appropriate communication skills
  • Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments



1.0 Operating Systems

1.1 Identify basic features of Microsoft Windows editions
1.2 Use the appropriate Microsoft command-line tool.
1.3 Use features and tools of the Microsoft Windows 10 operating system (OS)
1.4 Use the appropriate Microsoft Windows 10 Control Panel utility
1.5 Use the appropriate Windows settings
1.6 Configure Microsoft Windows networking features on a client/desktop
1.7Apply application installation and configuration concepts
1.8 Explain common OS types and their purposes
1.9 Perform OS installations and upgrades in a diverse OS environment
1.10 Identify common features and tools of the macOS/desktop OS
1.11 Identify common features and tools of the Linux client/desktop OS

2.0 Security

2.1 Summarize various security measures and their purposes
2.2 Compare and contrast wireless security protocols and authentication methods
2.3 Detect, remove, and prevent malware using the appropriate tools and methods
2.4 Explain common social-engineering attacks, threats, and vulnerabilities
2.5 Manage and configure basic security settings in the Microsoft Windows OS
2.6 Configure a workstation to meet best practices for security
2.7 Explain common methods for securing mobile and embedded devices
2.8 Use common data destruction and disposal methods
2.9 Configure appropriate security settings on small office/home office (SOHO) wireless and wired networks
2.10 Install and configure browsers and relevant security settings

3.0 Software Troubleshooting

3.1 Troubleshoot common Windows OS problems
3.2 Troubleshoot common personal computer (PC) security issues
3.3 Use best practice procedures for malware removal.
3.4 Troubleshoot common mobile OS and application issues
3.5 Troubleshoot common mobile OS and application security issues

4.0 Operational Procedures

4.1 Implement best practices associated with documentation and support systems information management
4.2 Explain basic change-management best practices
4.3 Implement workstation backup and recovery methods
4.4 Use common safety procedures
4.5 Summarize environmental impacts and local environmental controls
4.6 Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts
4.7 Use proper communication techniques and professionalism
4.8 Identify the basics of scripting
4.9 Use remote access technologies

Course Facilitators
This course is delivered by highly skilled and experienced ICT Trainers who have attained several CompTIA certifications.


This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 2 (220-1102) Certification Exam.


To ensure your success in this course, students should have experience with basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts.


Required exam: A+ Core 2 (220-1102)
Number of questions: Maximum of 90
Type of questions: Multiple choice and performance-based
Length of test: 90 minutes
Recommended experience: 12 months of hands-on experience in a help desk support technician, desktop support technician, or field service technician job role
Passing score: 700 (on a scale of 100–900)

17th April - 28th April 202310 daysOnline
6th Nov - 17th Nov 202310 daysOnline