The course aim is to: – Clarify organizations responsible to set the standards and mechanisms established by national authorities to enforce mandatory standards. – Help self-monitoring of players in order to conform to set standards and those of the regulator. – Analyze the available penalties for contravening the set standards. – Ensure the participants differentiate the different roles undertaken by various players in the field. – Assess cases for licensing based on pre-established set of standards. The course will cover specifically ICT standards and interoperability within ICT systems.


Upon completion of this course, participants will be able to:

  • Describe the ICT standards and how they are formulated
  • Clarify how national and international standards are set.
  • Explain the elements involved in a telecommunication process in terms of structure and services.
  • Discuss the role of regulations and the reason why all players are expected to conform.
  • Examine ICT systems and their interoperability.
  • Define key terms such as interconnection tariffs or interoperability between mobile wallets of different operators.


  • Live lectures every week on Monday and Wednesday from 4pm to 6pm CEST (Geneva time)
  • Online discussion through Zoom
  • Mandatory (weekly) contributions to forum discussions for each Module’s topics
  • Quiz after every completed module
  • Use of Computer simulation connected to the real- world matters and visit a switching, commercial, IT departments of a telecom company to have good grasp of real-life applications of the subject matter.



Week 1 

  • Introduction: ICTs and Standards – Include the ITU Conformance and Interaoperability Programme
  • Communication elements: revision – definitions characteristics and examples.
  • Information and Communications Technologies – ICTs
  • Standards overview

Key learning points 

  • General overview of ICTs: Elements and technologies.
  • Knowledge and global approach to standards
  • Why do we set standards?
  • Ability to formulate and set standards
  • Ensure all players conform to set standards and ways of enforcing the same.

Training activities details 

  • Live lectures
  • Forum Discussion 1
  • Quiz 1


Week 2 

  • Introduction to standardization and role of standards

Key learning points 

  • Formulating and setting standards
  • Meaning and conformity to set standards
  • Standardization in relation to telecommunications
  • Conformity to and compliance to standards
  • Nonconformity to standards and punishment
  • Who are stakeholders of setting the standards?
  • Who ensures compliance/and or regulates the industry?

Training activities details 

  • Live lectures
  • Forum Discussion 2
  • Quiz 2


Week 3 

  • The law governing standards and the role of regulator.
  • General introduction to systems: human body, machine, car, computer.
  • Information systems: introduction.

Key learning points 

  • Standards and law
  • Local and international laws governing standards
  • National and or international body that deals with standardization
  • Interrelationship between stakeholders
  • Have a general overview of different systems
  • Introduced to Information Systems

Training activities details 

  • Live lectures
  • Forum Discussion 3
  • Quiz 3


Week 4 

  • Information systems integration.
  • Systems interoperability.
  • Computer simulation or visit a local telecom to see it in reality.
  • Trainees’ evaluation and trainer evaluation

Key learning points 

  • Concept of integration
  • Concept of interoperability
  • See how the matters were understood and how the delivery was.

Training activities details 

  • Live lectures
  • Forum Discussion 4
  • Quiz 4
  • End of course assignment


  • ICT/Telecom Regulators, Operators (Telecom/Broadcasters) and policy makers who are and who will be engaged in digital transformation efforts worldwide.
  • Managers that are responsible for taking decisions on information systems acquisitions like (IT, switching, billing).
  • Technicians involved in technical jobs (IT, switching, transmission).
  • Staff from Finance, Economic and Legal departments.



  • Basic understanding of information & communications technology concepts.
  • Basic understanding of economics and legal framework governing ICT institutions (both National and International standards).
  • Familiarity with organizational management principles.
  • Prior experience or involvement in digital projects or initiatives is beneficial but not required.
15 Jul 2024 - 09 Aug 202426 daysWorld or Multi-Regional

Registration should be made online at the ITU Academy portal.To be able to register for the course you MUST first create an account in the ITU Academy portal at the following address:


When you have an existing account or created a new account, you can register for the course online at the following link: interoperability. You can also register by finding your desired course in our training catalogue:


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