The African Advanced Level Telecommunications Institute (AFRALTI), in partnership with PeopleCert, is pleased to invite executives, senior managers, digital transformation leaders, and ICT professionals to an exclusive executive webinar titled “ITIL® 5: Leading Digital Transformation in the AI Era.”

The webinar will take place on Tuesday, 28th July 2026, from 5:00 p.m. to 6:00 p.m. (EAT) via Microsoft Teams.

As organizations across both the public and private sectors accelerate their digital transformation journeys, leaders are increasingly challenged to deliver citizen-centric services, embrace artificial intelligence responsibly, and build resilient organizations capable of adapting to constant change. This webinar will explore how the latest evolution of ITIL® addresses these challenges by providing a modern framework for governing digital services, enabling organizational transformation, and creating sustainable value.

Webinar Highlights

Participants will gain valuable insights into three strategic themes shaping the future of service management:

1. Citizen-Centric Digital Transformation: Shifting from Infrastructure to Public Impact – Discover how organizations can move beyond technology deployment to deliver meaningful public value through human-centred, experience-driven digital services.
2. Future-Proofing with Trust: Navigating AI Governance and Regulatory Compliance – Explore ITIL® 5’s new emphasis on AI governance, ethical automation, risk management, and regulatory compliance to help organizations adopt emerging technologies responsibly.
3. Scaling Through Resilience: Embedding Transformation as a Core Capability – Learn how organizations can build transformation into their operating model, enabling continuous improvement, innovation, and organizational resilience rather than treating transformation as a one-time initiative.

Featured Speaker

The session will be facilitated by David Cannon, Senior Director, ITIL® at PeopleCert, a globally recognized authority in IT service management.

David is a distinguished service management practitioner, consultant, and thought leader with more than three decades of experience helping organizations navigate major technology-driven transformations. He is the co-author of several ITIL® publications, including ITIL® Service Operation (2007), ITIL® Service Strategy (2011), ITIL® Digital & IT Strategy (2020), Acquiring & Managing Cloud Services (2021), and ITIL® Strategy (2026). He has held consulting leadership positions at Hewlett-Packard, BMC Software, and Forrester Research, and is a co-founder of itSMF International as well as a recipient of the prestigious itSMF Lifetime Achievement Award.

Who Should Attend?

This executive webinar is designed for:

• Chief Executive Officers (CEOs)
• Managing Directors
• Chief Information Officers (CIOs)
• Chief Technology Officers (CTOs)
• Chief Digital Officers (CDOs)
• Chief Information Security Officers (CISOs)
• ICT Directors and Managers
• Digital Transformation Leaders
• Public Sector Executives
• Telecommunications Executives
• HR Directors and Managers
• Procurement Directors and Managers
• Strategy and Innovation Teams
• Service Management Professionals
• Business Leaders responsible for organizational transformation

Why Attend?

By participating in this webinar, attendees will:

• Understand the strategic direction of ITIL® 5 and its relevance in today’s AI-driven business environment.
• Learn practical approaches to implementing citizen-centric digital services.
• Explore best practices for AI governance, ethics, and regulatory compliance.
• Discover strategies for embedding resilience and continuous transformation within their organizations.
• Gain insights directly from one of the leading contributors to the ITIL® framework.
• Network with executives and professionals driving digital transformation across Africa and beyond.

Event Details

Event: Executive Webinar – ITIL® 5: Leading Digital Transformation in the AI Era

Date: Tuesday, 28th July 2026

Time: 5:00 p.m. – 6:00 p.m. (EAT)

Platform: Microsoft Teams

Organized by: AFRALTI in partnership with PeopleCert

Register Today

Take advantage of this unique opportunity to gain strategic insights into the future of digital transformation, AI governance, and modern service management from one of the world’s foremost ITIL® experts.

Register here: https://events.teams.microsoft.com/event/b5015f28-ce05-42d4-bc64-3fc8b6b25cdc@a3beb635-8cbf-4f8e-99c9-219d0e555ea2

We look forward to welcoming you to this insightful executive session.

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