The course is designed to build on the Communication Skills of the participants by giving them a better understanding of how we communicate as people. It covers a wide range of Communication Skills with a particular emphasis on Listening and Non-Verbal Communication, rather than just ways of talking. The course will help the participants on how to write and prepare a professional report and how to adapt Communication Styles to best effect for different types of personality and become a well-trained speaker.


Lack of effective communication skills have a serious impact to an individual and company as well. To an individual it causes conflicts and misunderstanding due to barriers and also affects the productivity to a company. However, there is a need to learn the proper effective communication skills in theory and in a practical way basing on a real examples and on how to become good communicator’s.


At the end of the course, participants will have deep understanding of different approaches in communication aspects. Also, the course will give the participants tools, techniques and confidence to better deal with situations where clear communication is essential. Thus, leading to improvements in performance.


The course is adopted to an experiential-learning methodology designed to draw on various situations to deliver both theoretical and practical perspectives for balanced and interactive topic sessions. Facilitation methods include illustrative presentations, discussions, case studies and workgroups, buddy coaching, personal case studies and action planning.


  • Explain the communication process and identify common communication barriers
  • Identify ways on how to write a formal report
  • Better read verbal and non-verbal cues
  • Identify what their non-verbal messages are telling others
  • Identify the criteria’s that makes one a great presenter
  • Listen actively and empathetically
  • Assess their communication strength’s and opportunities for improvement.



  • Provide an overview of the communication process
  • Speak with confidence and overcome nerves
  • Engage the audience using a variety of physical and verbal techniques
  • Bring an authentic approach to every presentation
  • Structure your presentation to suit the audience
  • Discuss the value of likability in the workplace
  • Introduce fundamental techniques for building positive relationships
  • Provide suggestions for improving questioning and listening skills
  • Explain the concept and importance of self-awareness



Day 1 • Effective communication: how does it work? • Listening, summarising, in-depth questioning • Giving and receiving feedback • The iceberg model: what lies beneath our interpretations? • Intercultural communication • Giving advice is not allowed!

Day 2 • Non-verbal communication • The model of Leary’s rose – theory and practice • Effective patterns • Bad news conversations – theory and practice • Formulating a personal communication statement

Day 3 • Presentations:

  • What Makes a Great Presenter?
  • Personal Presentation Style
  • Handling Nerves and Public Speaking Fears
  • Unpicking the Presentation Dynamic – Verbal Vocal, and Visual
  • Using Your Voice Effectively
  • Good Body Language
  • Structuring your Presentation
  • Making it Memorable
  • Using PowerPoint
  • Appealing to Different Audiences
  • Using Space and Gestures
  • Left and Right Brain
  • Handling Difficult Questions


Day 4 • Written Communication: To clear define what a report is and to list a key aspects of a report, outline a structure of a professional report, the language that need to be used in report writing, what makes a good report, common complaints about report, how to plan a report, what are the criteria of a successful report? And how to write Memo, Email.

Day 5 Body Language: Styles Ratios Why is it important Expressions Body movement and gestures Passive / Active Modes and indicators Posture


It is open to all employees


Any field

3rd - 7th October 20225 daysNairobi, Kenya