Customer Care, 7th-11th May 2018, Nairobi, Kenya

👤 By 🕓 Posted: 27 / 04 / 2018 | 👁 Views: 1,507

Customer Service and Complaints Management, 7th-11th May 2018, AFRALTI, Nairobi, Kenya

Workshop Overview

Delivering good customer and great customer experiences is very important in every industry now more than ever. The dynamism of Information communications technology (ICT) landscape means that regulators have to meet and exceed the expectations of their stakeholders in their service delivery so as to accelerate ICT sector growth and innovation. This workshop will explore essential customer service fundamentals and complaint management procedures and processes from an ICT regulatory perspective so as to ensure transformation of service delivery. The workshop will combine theory, case studies, role plays, real world scenarios and practical sessions so to impart the required skills and knowledge that will enable participants deliver excellent customer service  as  well as  handle  all  customer complaints satisfactorily and professionally.

Target Audience

Staff working with ICT Regulator

Course Outline

Registration Form

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