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Postal and Courier

In the Postal and courier forum held in March 2011, the need to enhance the operational efficiency and regulatory compliance was identified. It was agreed that this would be achieved through a capacity building initiative for the subsector. Subsequently, the African Advanced Level Telecommunications institute (AFRALTI) was tasked to work with the subsector in this capacity building effort.

The following courses were developed:

a)   Policy and Regulations, Licensing procedures and other requirements
b)   Postal and courier security
c)   Postal and courier Standards and operations
d)  Quality of service monitoring
e)  Interconnection
f)   Running the post and courier as a business
g)  Customer service

Postal & Courier

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